Refund Policy
Legal notice
The explanations and information provided on this page are only general guidelines and outlines of how to draft your own Refund Policy document. You should not consider this article as legal advice or recommendations on what you should actually do, because we cannot know in advance the specific refund policies you wish to establish between your business and your customers. We recommend that you seek legal advice to understand and draft your own Refund Policy.
Refund Policy: basics
That said, a Refund Policy is a legally binding document that establishes the legal relationship between you and your customers regarding whether and how you will provide a refund. Online businesses that sell products are often required (depending on national laws and regulations) to display their product return and refund policy. In some jurisdictions, this is necessary to comply with consumer protection laws. It can also help you avoid legal claims from customers who are dissatisfied with the products they have purchased.
What should be included in the Refund Policy document
In general, a Refund Policy usually addresses these types of issues: the deadline for requesting a refund, whether the refund will be full or partial, under what conditions the customer will receive the refund, and much more.